Email supportsupport@aelvoro.com
Use email for order-specific help so support can review the details safely.
Response timeWithin 1-2 business days
Monday-Friday, 9:00 AM-6:00 PM China Standard Time (UTC+8)
Order helpInclude order number
Send the order number and billing email when asking about an existing purchase.
Common support requests
Shipping status and address editsFor orders that have not shipped yet.
Returns and refundsCheck eligibility before sending anything back.
Size and fit questionsInclude product, color, size, and usual activewear size.
Damaged or incorrect itemAttach photos of the item, package, label, or defect.
Before you email
- For order questions, include your order number and billing email.
- For fit help, include product name, color, selected size, and the fit issue.
- For damage or missing items, include clear photos and keep the package until support replies.
- Do not send full card numbers by email or chat.
Company and customer care
- Store operator
- GuiLin DaoBang Trading Co., Ltd.
- Customer care
- support@aelvoro.com
- Phone
- +86 18178358737
- Service hours
- Monday-Friday, 9:00 AM-6:00 PM China Standard Time (UTC+8)
- Mailing address
- Room 607, Hotel Unit 4-01, Zone 2, Chinasoft Modern City, No. 28 Lijiang Road, Qixing District, Guilin City, Guangxi, China