Email supportsupport@aelvoro.com
Use email for order-specific help so support can review the details safely.
Response timeWithin 1-2 business days
Monday-Friday, 9:00 AM-6:00 PM Hong Kong Time (UTC+8)
Order helpInclude order number
Send the order number and billing email when asking about an existing purchase.
Common support requests
Shipping status and address editsFor orders that have not shipped yet.
Returns and refundsCheck eligibility before sending anything back.
Size and fit questionsInclude product, color, size, and usual activewear size.
Damaged or incorrect itemAttach photos of the item, package, label, or defect.
Before you email
- For order questions, include your order number and billing email.
- For fit help, include product name, color, selected size, and the fit issue.
- For damage or missing items, include clear photos and keep the package until support replies.
- Do not send full card numbers by email or chat.
Company and customer care
- Store operator
- Teloz Technology Co., Limited
- Customer care
- support@aelvoro.com
- Phone
- +852 5666 3402
- Service hours
- Monday-Friday, 9:00 AM-6:00 PM Hong Kong Time (UTC+8)
- Mailing address
- 807A, 8/F, Two Harbourfront, 22 Tak Fung Street, Hung Hom, Hong Kong