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Privacy Policy

Last updated: July 17, 2026

AELVORO respects the privacy of every customer who visits our website, creates an account, places an order, or contacts our customer care team. This Privacy Policy explains what information we collect, how we use it, and the choices you may have in relation to your personal information.

1. Who We Are

AELVORO is a women’s athleisure apparel brand focused on skorts, tennis skirts, golf skorts, and studio-to-travel pieces designed for active days and everyday movement. The AELVORO website is operated by GuiLin DaoBang Trading Co., Ltd.

  • Company: GuiLin DaoBang Trading Co., Ltd.
  • Brand: AELVORO
  • Address: Room 607, Hotel Unit 4-01, Zone 2, Chinasoft Modern City, No. 28 Lijiang Road, Qixing District, Guilin City, Guangxi, China
  • Email: support@aelvoro.com
  • Phone: +86 18178358737

2. Information We Collect

We collect information that you provide directly, information created when you use our website, and limited information from service providers that help us operate our store.

  • Order information: name, billing address, shipping address, email address, phone number, products ordered, order notes, purchase history, and customer service records.
  • Account information: login details, saved addresses, preferences, and account activity if you create an account.
  • Payment information: payment status, transaction references, fraud-screening signals, and limited payment details supplied by payment processors. We do not intentionally store full payment card numbers on our website.
  • Support information: messages, return requests, product questions, images you choose to send, and related communications.
  • Technical information: IP address, browser type, device information, pages viewed, referral source, approximate location, cookie identifiers, and website activity data.
  • Marketing information: email preferences, consent records, campaign interactions, and product-interest signals.

3. How We Use Information

We use customer information for practical store operations and customer support, including:

  • Processing, confirming, packing, shipping, delivering, and supporting orders.
  • Providing order updates, tracking information, returns, exchanges, refunds, and customer service.
  • Operating, maintaining, securing, and improving our website, checkout, account, and product pages.
  • Detecting fraud, preventing misuse, verifying transactions, and protecting customers, our payment partners, and our business.
  • Personalizing website content, product recommendations, and shopping features where permitted.
  • Sending service messages such as order confirmations, shipping notices, password resets, and policy updates.
  • Sending marketing emails only where permitted by law or with your consent, and honoring unsubscribe requests.
  • Complying with tax, accounting, customs, legal, regulatory, and dispute-resolution obligations.

4. Legal Bases for UK and EU Customers

If you are located in the United Kingdom, European Economic Area, or Switzerland, we rely on legal bases such as contract performance, legal obligations, legitimate interests, and consent where required. These bases support activities such as processing orders, arranging delivery, handling returns, preventing fraud, improving the website, sending requested communications, and complying with tax or accounting rules.

5. Payment Security

Payments are processed by third-party payment service providers. AELVORO does not intentionally collect or store full credit card numbers through our website. Payment providers may process your payment details, authenticate transactions, and apply fraud-prevention checks according to their own terms and privacy notices.

6. Cookies and Similar Technologies

We use cookies and similar technologies to make the website work, remember cart and checkout details, understand website performance, improve our store, and support analytics or advertising where permitted. Some cookies are necessary for shopping cart, checkout, account, and security functions. You can manage cookies through your browser settings, but disabling certain cookies may affect website functionality.

7. How We Share Information

We do not sell customer lists. We share information only as needed for legitimate business and legal purposes, including with:

  • Payment processors, fraud-prevention providers, and banks.
  • Shipping carriers, fulfillment partners, customs brokers, and delivery service providers.
  • Website hosting, WooCommerce, email, analytics, customer support, and technical service providers.
  • Professional advisers, auditors, insurers, and other business support providers.
  • Government authorities, regulators, courts, or law enforcement where required by law or necessary to protect rights, safety, and security.
  • Successors or potential successors in connection with a merger, restructuring, financing, or sale of business assets.

8. International Customers and Transfers

AELVORO serves customers in regions that may include the United States, United Kingdom, European Union, Canada, Australia, and other eligible destinations. Because GuiLin DaoBang Trading Co., Ltd. is based in China and uses international service providers, your information may be processed in countries different from where you live. Where required, we take reasonable steps designed to protect personal information during international transfers.

9. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, legal compliance, accounting, fraud prevention, and dispute resolution. Retention periods may vary depending on the type of information and applicable legal requirements.

10. Your Privacy Choices

Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal information. You may also have the right to withdraw consent or opt out of certain marketing activities.

To make a privacy request, email support@aelvoro.com with the subject line “Privacy Request.” We may need to verify your identity before responding. You can unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us.

11. Security Measures

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no website, payment system, or internet transmission is completely secure. Customers should use strong passwords, keep account credentials confidential, and contact us promptly if they suspect unauthorized account activity.

12. Children’s Privacy

Our website is intended for general audiences and is not directed to children. We do not knowingly collect personal information from children under 13, or a higher age where required by local law. If you believe a child has provided personal information to us, please contact us so we can review and delete it where appropriate.

13. Third-Party Links

Our website may contain links to third-party websites or services, including payment, shipping, analytics, or social media services. Their privacy practices are governed by their own policies, not this Privacy Policy.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. If changes are material, we may provide additional notice where required by law.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

  • GuiLin DaoBang Trading Co., Ltd.
  • Address: Room 607, Hotel Unit 4-01, Zone 2, Chinasoft Modern City, No. 28 Lijiang Road, Qixing District, Guilin City, Guangxi, China
  • Email: support@aelvoro.com
  • Phone: +86 18178358737