Last updated: August 31, 2026
These Terms & Conditions govern your access to and use of the AELVORO website, products, checkout, customer service, and related services. By using our website or placing an order, you agree to these Terms & Conditions.
1. Company Information
AELVORO is operated by Teloz Technology Co., Limited.
- Company: Teloz Technology Co., Limited
- Brand: AELVORO
- Address: 807A, 8/F, Two Harbourfront, 22 Tak Fung Street, Hung Hom, Hong Kong
- Email: support@aelvoro.com
- Phone: +852 5666 3402
2. Products and Product Information
AELVORO offers women’s athleisure apparel, including skorts, tennis skirts, golf skorts, studio-to-travel styles, and related products. We make reasonable efforts to describe product features, materials, colors, sizing, care instructions, and availability accurately.
Product colors may appear differently depending on your device, screen settings, lighting, and photography. Measurements may vary slightly due to garment style, fabric stretch, and production tolerances. Please review product descriptions, size guides, and care information before purchasing.
3. Pricing, Taxes, and Availability
Product prices are shown on the website before checkout in the currency displayed to you. Prices, promotions, discounts, shipping charges, taxes, and product availability may change before an order is accepted.
Applicable taxes, customs duties, import fees, VAT, or local delivery charges may depend on your shipping destination and local laws. Unless clearly stated at checkout, customers are responsible for customs duties, import taxes, and local charges required by their destination country or region.
4. Orders and Order Acceptance
After you place an order, you may receive an order confirmation email. This means we have received your order request; it does not necessarily mean the order has been accepted.
We may refuse, cancel, or limit an order where reasonable, including if:
- A product is unavailable or incorrectly listed.
- Pricing, product, or inventory information contains an error.
- Payment cannot be verified or appears unauthorized.
- The order is flagged by fraud-prevention systems.
- The shipping address is incomplete, unsupported, or high risk.
- The order appears to be placed for unauthorized resale or misuse.
If we cancel an order after payment has been captured, we will issue a refund to the original payment method where reasonably possible.
5. Payment
We accept the payment methods displayed at checkout. These may include PayPal, credit or debit cards, and other payment options supported by our payment service providers. Payment processing is handled by third-party payment providers and may be subject to their own terms, privacy notices, and security checks.
You confirm that the payment information you provide is accurate and that you are authorized to use the selected payment method. We may delay or cancel orders if payment authorization, verification, or fraud screening is not completed successfully.
6. Shipping and Delivery
We ship to supported destinations, which may include the United States, United Kingdom, European Union, Canada, Australia, and other eligible regions shown at checkout. Shipping options, costs, and estimated delivery times may vary by destination, product availability, carrier, and customs processing.
Delivery estimates are provided for planning purposes and are not guaranteed unless expressly stated. Delays may occur due to weather, carrier issues, customs inspections, holidays, incorrect addresses, high order volume, or events outside our reasonable control.
You are responsible for providing a complete and accurate shipping address. If a package is returned, delayed, lost, or refused due to incorrect or incomplete information provided by you, additional shipping charges or limitations may apply.
7. Returns, Exchanges, and Refunds
Eligible return requests may be submitted within 30 days after delivery unless a different return period is clearly stated on the applicable product page or return policy page.
To be eligible for return, items should generally be unused, unworn, unwashed, undamaged, free from stains or odors, and returned with original tags, packaging, and proof of purchase where applicable. For hygiene and quality reasons, certain items may be final sale or ineligible for return if clearly marked before purchase.
To start a return or exchange request, contact support@aelvoro.com with your order number, the item involved, and the reason for the request. Please do not send items back before receiving return instructions.
Refunds are normally issued to the original payment method after the returned item is received and inspected. Original shipping fees, return shipping fees, customs duties, and import taxes may be non-refundable unless required by law or unless the return is due to our error.
If an item arrives damaged, defective, or materially different from the product description, please contact us promptly with photos and your order number so we can review the issue and provide a reasonable solution.
8. Consumer Rights for US, UK, EU, Canada, and Australia Customers
Nothing in these Terms is intended to remove mandatory consumer rights that apply in your country or region. If local consumer law gives you rights that cannot be waived, those rights continue to apply.
9. User Accounts
You may be able to create an account to view orders, save addresses, or use other website features. You are responsible for keeping your login details confidential and for all activity under your account.
You agree to provide accurate, current, and complete information. We may suspend or close accounts that appear fraudulent, abusive, unlawful, or harmful to our website, customers, payment partners, or business operations.
10. Acceptable Use
You agree not to misuse the website. Prohibited conduct includes:
- Using the website for unlawful, fraudulent, or harmful purposes.
- Attempting to interfere with website security, payment systems, checkout, or normal operation.
- Submitting false, misleading, abusive, or infringing content.
- Using automated scraping, bots, or similar tools without our written permission.
- Copying, reselling, or exploiting website content or product information without authorization.
11. Intellectual Property
The AELVORO name, logo, product content, website design, images, graphics, text, product descriptions, and other materials on the website are owned by or licensed to Teloz Technology Co., Limited or its partners and are protected by intellectual property laws.
You may use the website for personal shopping and lawful customer purposes only. You may not copy, reproduce, distribute, modify, sell, or commercially exploit our content without prior written permission.
12. Reviews, Photos, and Customer Content
If you submit reviews, comments, photos, or other content to us, you confirm that your content is truthful, lawful, and does not infringe the rights of others. You grant us a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and adapt that content for website, marketing, customer service, and business purposes, subject to applicable law and our Privacy Policy.
We may remove or refuse content that is abusive, misleading, unlawful, spam-like, irrelevant, or otherwise inappropriate.
13. Privacy and Security
Your use of the website and our handling of personal information are described in our Privacy Policy. By using the website or placing an order, you acknowledge that we may collect, use, store, and share personal information as described in that policy.
We use reasonable measures designed to protect our website, checkout, and customer information. However, no online service is completely secure. You are responsible for using secure networks, maintaining strong passwords, and notifying us if you believe your account or order information has been compromised.
14. Disclaimers and Limitation of Liability
To the fullest extent permitted by law, the website and products are provided on an “as available” basis. We do not promise that the website will always be uninterrupted, error-free, or free from harmful components.
To the fullest extent permitted by law, Teloz Technology Co., Limited, AELVORO, and their officers, employees, service providers, and partners will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, data, goodwill, or business opportunity.
To the fullest extent permitted by law, our total liability for any claim related to an order will not exceed the amount you paid for the product giving rise to the claim. Nothing in these Terms limits consumer rights that cannot be excluded under applicable law.
15. Events Outside Our Control
We are not responsible for delays or failures caused by events outside our reasonable control, including natural disasters, severe weather, labor disputes, carrier disruptions, customs delays, governmental actions, civil unrest, epidemics, internet failures, payment network issues, or supply chain interruptions.
16. Changes to These Terms
We may update these Terms & Conditions from time to time. The updated version will be posted on this page with a revised “Last updated” date. Your continued use of the website after changes are posted means you accept the updated Terms & Conditions.
17. Governing Law
These Terms & Conditions are governed by the laws applicable to Teloz Technology Co., Limited, without excluding mandatory consumer protection rights that may apply in your country or region of residence.
18. Contact Us
If you have questions about these Terms & Conditions, your order, payment, shipping, returns, or other customer service matters, please contact us:
- Teloz Technology Co., Limited
- Address: 807A, 8/F, Two Harbourfront, 22 Tak Fung Street, Hung Hom, Hong Kong
- Email: support@aelvoro.com
- Phone: +852 5666 3402