FAQ

Last updated: August 31, 2026

Below are answers to common questions about AELVORO orders, shipping, returns, sizing, payments, and product care. If you need help with a specific order, email support@aelvoro.com and include your order number.

Orders

1. What does AELVORO sell?

AELVORO offers women’s sport-inspired and athleisure apparel, including skorts, tennis skirts, golf skorts, and studio-to-travel styles designed for everyday movement.

2. How do I place an order?

Select your preferred item, choose the size and color where available, add it to your cart, and complete checkout with your shipping and payment details.

3. Will I receive an order confirmation?

Yes. After your order is placed successfully, you should receive an order confirmation email. Please check your spam or promotions folder if you do not see it.

4. Can I change my order after placing it?

Please contact us as soon as possible at support@aelvoro.com. If the order has not yet been processed or shipped, we will do our best to help.

5. Can I cancel my order?

Cancellation requests should be sent as soon as possible. If the order has already been processed or dispatched, it may not be possible to cancel it, but you may request a return after delivery if the item is eligible.

6. Why was my order canceled?

An order may be canceled due to payment issues, stock availability, incorrect shipping information, suspected fraud, or risk-control review. If this happens, we will notify you by email where possible.

7. Can I order as a gift?

Yes. You may ship an order to another recipient by entering their delivery address at checkout. Please make sure the address is complete and accurate.

8. Can I buy multiple sizes and return the ones that do not fit?

You may request returns for eligible items within the return window, but returned items must be unworn, unwashed, unused, and in original condition with tags and packaging where applicable.

Shipping and Tracking

9. Which countries or regions do you ship to?

We support customers in regions that may include the United States, United Kingdom, European Union, Canada, Australia, and other eligible destinations shown at checkout.

10. How long does order processing take?

Orders are usually processed within 1 to 3 business days after payment is confirmed.

11. How long does delivery take?

Estimated delivery is usually 7 to 18 business days after dispatch, depending on the destination and local carrier conditions.

12. Do you provide tracking?

Yes. When tracking is available, we will send tracking details by email after your order has been dispatched.

13. Why is my tracking number not updating?

Tracking updates may take 24 to 72 hours to appear after dispatch. Delays can also occur during customs clearance, holidays, or local carrier handling.

14. What should I do if my package is delayed?

Please check the tracking page first. If there has been no update for an unusual period, contact us with your order number and we will help review it.

15. What if my package says delivered but I cannot find it?

Please check nearby delivery locations, household members, building reception, parcel lockers, or your local carrier. If it still cannot be found, contact us for assistance.

16. Do I need to pay customs duties or taxes?

International orders may be subject to customs duties, VAT, import taxes, or local fees. These charges are determined by local authorities and are generally the customer’s responsibility unless clearly stated at checkout.

17. Can I change my shipping address?

Email us immediately if you need to change your address. We can only help if the order has not yet been processed or shipped.

Returns and Refunds

18. What is your return window?

You may request a return within 30 days after receiving your order.

19. What condition must returned items be in?

Returned items must be unworn, unwashed, unused, and in original condition with tags and packaging where applicable.

20. How do I start a return?

Email support@aelvoro.com with your order number, the item you want to return, the reason for return, and photos if there is a product issue.

21. Who pays for return shipping?

Unless the item is damaged, defective, or incorrect due to our error, customers are generally responsible for return shipping costs.

22. When will I receive my refund?

After we receive and inspect the returned item, approved refunds are usually processed within 5 to 10 business days to the original payment method.

23. Can I exchange for another size?

Size exchanges may be available depending on stock. Please contact us and we will confirm the available options.

24. What should I do if I received a damaged item?

Please contact us within 7 days of delivery with your order number and clear photos of the issue so we can review and offer a suitable solution.

25. Are final sale items returnable?

Items marked as final sale or non-returnable at the time of purchase may not be eligible for return unless required by law or unless the item is damaged, defective, or incorrect due to our error.

Payment and Security

26. What payment methods do you accept?

Available payment methods are shown at checkout and may include major card or digital payment options depending on your location.

27. Is my payment information secure?

Payments are processed through secure third-party payment providers. AELVORO does not intentionally store full card details on our website.

28. Why did my payment fail?

Payment may fail due to incorrect card details, insufficient funds, bank restrictions, billing address mismatch, payment provider review, or network issues. Please contact your bank or try another payment method.

29. Can I get an invoice or receipt?

Your order confirmation email can serve as a basic receipt. If you need additional order information, contact us with your order number.

30. Will I be charged before my order ships?

Payment is usually authorized or captured at checkout depending on the payment method and payment provider. If an order is canceled after payment has been captured, eligible refunds are issued to the original payment method.

Sizing and Fit

31. How do I choose the right size?

Please refer to the size guide on the product page and compare it with your body measurements before ordering.

32. Are your skorts true to size?

Fit may vary by style, fabric, and design. We recommend checking the product measurements and size notes before purchase.

33. What if I am between sizes?

If you are between sizes, consider your preferred fit. For a more relaxed fit, sizing up may be more comfortable.

34. Do your skorts include built-in shorts?

Many AELVORO skorts are designed with built-in shorts, but details may vary by product. Please check the individual product description.

35. Are the products suitable for tennis or golf?

Our tennis skirts and golf skorts are designed for active, casual, and everyday wear. Please review each product’s fabric, length, pockets, lining, and feature details to choose what works best for your activity.

36. Do your pieces have pockets?

Some AELVORO styles include pockets or hidden storage, but features vary by product. Please check the product description and images for details.

Product Care

37. How should I wash AELVORO apparel?

Please follow the care label on the item. In general, wash with similar colors, use mild detergent, and avoid harsh bleach.

38. Can I machine wash my skort?

Many items may be machine washable, but care instructions vary by fabric. Always follow the garment care label first.

39. Can I tumble dry the apparel?

To help preserve fit and fabric quality, low heat or air drying is recommended unless the care label states otherwise.

40. How do I prevent fabric damage?

Avoid sharp surfaces, rough contact, high heat, strong chemicals, and washing with items that have zippers, hooks, or rough trims.

Account and Website

41. Do I need an account to place an order?

Account requirements may depend on the checkout setup. If guest checkout is available, you can place an order without creating an account.

42. I entered the wrong email address. What should I do?

Contact us as soon as possible with your name, shipping address, and order details so we can help locate your order.

43. I forgot my password. How can I reset it?

If account login is available, use the password reset option on the login page and follow the email instructions.

Contact

44. How can I contact AELVORO?

You can contact us by email at support@aelvoro.com. Please include your order number if your question is order-related.

45. What information should I include when contacting support?

Please include your order number, the email used at checkout, a clear description of the issue, and photos if the question relates to a product problem.

46. What is your company information?

AELVORO is operated by Teloz Technology Co., Limited. Our address is 807A, 8/F, Two Harbourfront, 22 Tak Fung Street, Hung Hom, Hong Kong.

47. What is your phone number?

You may contact us by phone at +852 5666 3402. For faster order support, email is recommended.

48. What is your customer support email?

Our customer support email is support@aelvoro.com.

Company Contact Information

• Company: Teloz Technology Co., Limited
• Brand: AELVORO
• Email: support@aelvoro.com
• Phone: +852 5666 3402
• Address: 807A, 8/F, Two Harbourfront, 22 Tak Fung Street, Hung Hom, Hong Kong