Last updated: July 20, 2026
Thank you for shopping with AELVORO. This Shipping Policy explains how we process, ship, and support orders placed through our website for women’s athleisure apparel, including skorts, tennis skirts, golf skorts, and studio-to-travel styles.
1. Order Processing Time
Orders are usually processed within 1 to 3 business days after payment is confirmed. Business days are Monday through Friday, excluding public holidays.
During peak seasons, promotions, product launches, or unexpected stock checks, processing may take slightly longer. If there is a significant delay with your order, we will contact you by email.
2. Shipping Destinations
We currently ship to selected destinations in the United States, United Kingdom, European Union core countries, Canada, and Australia where available at checkout.
If your country, region, state, territory, or remote area is not available at checkout, we may not currently support delivery there.
3. Launch Shipping Rates
For a limited launch period, the following standard tracked shipping rates and free-shipping thresholds apply. Free-shipping eligibility is calculated on the order amount after discounts and before any duties, taxes, or local charges.
| Destination | Standard Shipping | Free Shipping Threshold | Estimated Delivery After Dispatch |
|---|---|---|---|
| United States mainland, excluding Alaska, Hawaii, territories, and military addresses | $7.95 | Free over $59 | 7 to 15 business days |
| United Kingdom | $8.95 | Free over $69 | 7 to 15 business days |
| EU core destinations: Austria, Belgium, Czechia, France, Germany, Italy, Luxembourg, Netherlands, Poland, Slovakia, Slovenia, and Spain | $9.95 | Free over $79 | 8 to 20 business days |
| Canada | $9.95 | Free over $69 | 8 to 18 business days |
| Australia | $9.95 | Free over $69 | 8 to 18 business days |
Alaska, Hawaii, U.S. territories, military addresses, remote areas, islands, and special customs territories may require higher rates or may be unavailable at checkout.
4. Estimated Delivery Times
Delivery estimates are counted after your order has been dispatched, not from the date the order is placed. These timeframes are estimates only. Delivery may be affected by customs clearance, local carrier delays, weather, holidays, incorrect addresses, or other circumstances outside our control.
5. Shipping Confirmation and Tracking
Once your order has been dispatched, we will send a shipping confirmation email with tracking information when available.
Tracking updates may take 24 to 72 hours to appear after the carrier receives the package. If your tracking number does not update immediately, please allow additional time before contacting us.
6. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, GST, brokerage fees, customs handling fees, or other local charges depending on the destination country or region.
These charges are determined by local authorities or carriers and are the customer’s responsibility unless they are clearly displayed at checkout. AELVORO does not control these charges and is not responsible for delays caused by customs inspections, unpaid import charges, or local carrier collection processes.
7. Address Changes
Please review your shipping address carefully before placing an order. If you need to request an address change, contact us as soon as possible at support@aelvoro.com.
We will do our best to help if the order has not yet been processed or shipped. Once a package has been dispatched, we may not be able to change the delivery address.
8. Incorrect or Incomplete Addresses
Customers are responsible for providing complete and accurate shipping information. AELVORO is not responsible for delivery failures, return-to-sender events, or lost packages caused by incorrect, incomplete, or unsupported addresses provided at checkout.
If a package is returned to us because of an address issue, we may contact you to arrange reshipment where possible. Additional shipping fees may apply.
9. Lost, Delayed, or Missing Packages
If your package appears delayed, please first check the tracking information and contact the local carrier when applicable.
If tracking shows no movement for an unusual period, or if your package is marked as delivered but you have not received it, please contact us at support@aelvoro.com with your order number. We will help review the situation and work with the carrier where possible.
We recommend checking nearby delivery locations, household members, building reception, parcel lockers, and local carrier pickup points before opening a missing-package request.
10. Split Shipments
Some orders may be shipped in more than one package due to product availability, warehouse processing, or carrier requirements. If your order is split, you may receive more than one tracking number.
11. Contact Us
If you have questions about shipping, delivery, or tracking, please contact us:
- Company: Teloz Technology Co., Limited
- Brand: AELVORO
- Email: support@aelvoro.com
- Phone: +852 5666 3402
- Address: 807A, 8/F, Two Harbourfront, 22 Tak Fung Street, Hung Hom, Hong Kong